Delivery

Please note that we are only able to send items to addresses with UK Postcodes, or BFPO addresses, this is because of the high cost of sending to non-UK addresses together with the delays in Customs.

Subject to stock availability, we aim to despatch all orders that customers place by telephone or through this website within 1 to 2 working days. Working days are Mondays to Fridays, but excluding Bank and Public Holidays.

In the unlikely event that an item is unavailable, we will tell you and send it to you as soon as we receive new stock.

We usually use Parcelforce or Hermes to deliver your orders. The carrier will deliver during the day, but will not be able to give a specific time. However, if you include your mobile phone number on your order, the carrier may able to send you a text message to tell you that delivery is imminent.

Delivery is usually within 2-3 working days. But if you have not received your parcel or heard from us within five working days, please contact us.

For orders under £100, the delivery cost is £6.99 per UK delivery address. 

For orders of £100 or more, delivery is FREE.

You will have to sign for your parcel - the carrier will not leave it without. Nor will the carrier leave the parcel 'in the shed', 'round the back', 'in the porch/conservatory' etc. If there is no-one at home, the carrier will leave a card with details of how you can receive your parcel.

If you have any questions about delivery, please contact us.

Your Rights of Cancellation or Return:

At Hayley Green Luxury Linens, we want you to feel confident about buying from us online. So if you do change your mind, you can return the goods in their orignal packaging within 14 days.

Also, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI2013/3134), you have the right to cancel your order within 14 days without giving any reason.

To exercise the right to cancel, you must inform us Hayley Green Luxury Bedding, Lower Woodbury House, Lower Woodbury, Wareham BH20 7NN (orders@hayleygreenluxurybedding.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may copy the example cancellation form below, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel your order, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

(a)14 days after the day we receive back from you any goods supplied, or

(b)(if earlier) 14 days after the day you provide evidence that you have returned the goods, or

<(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel your order.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you have received the goods you must send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods except in the unlikely event we delivered the items to you in error or the item is faulty. If this was the case then please let us know by using the enquiry form in the 'Contact Us' section of the website or by email to enquiries@hayleygreenluxurybedding.com.

However, please note that, for hygiene reasons, we cannot accept cancellations or returns for the purchase of items of bedding once you have used them. Otherwise, we can accept returns of items provided they are in an 'as new' condition.

For your own peace of mind and protection, we suggest that you use a tracked and insured service, such as Royal Mail Special Delivery or a specialist parcel carrier such as Parcelforce or Hermes. We may be able to arrange the collection of your item(s) from you, but you will still be responsible for the cost of return.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Example cancellation form

To Hayley Green Luxury Bedding, Lower Woodbury House, Lower Woodbury, Wareham BH20 7NN (orders@hayleygreenluxurybedding.com):

l/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods,

Name of consumers).

Address of consumers).

Signature of consumers)

Date

[*] Delete as appropriate.

Goods made to Special Order

Any goods that you order are to be specially made the above right to return does not apply and you are not entitled to a refund for any such items once they have been made. However your initial made to measure order is subject to a 48-hour cooling off period. During this time it will not be processed and you may cancel by calling our Customer Services team on 01929 471403 or by emailing enquiries@hayleygreenluxurybedding.com.